http://www.worksupport.com
The customer-driven approach to supported employment places an increased emphasis on
the initial time that a direct service provider spends with the customer to assist with the identification
of career goals. High quality service providers must be skilled in working closely with their
customers to develop strategies for marketing their service, establishing a rapport with the business
community, interviewing employers, and conducting in-depth job analysis of specific employment
settings. Completing this process will yield an extensive amount of information for the customer
to determine if the wages, benefits, conditions, supports, and corporate culture are sufficient for long
term career development.
Full Community Inclusion. The concept of full community inclusion calls for a vision
of society in which all persons are viewed in terms of their abilities and are welcomed into the
mainstream of community life. The whole notion of community inclusion stresses relationships both
formal and informal, as well as, business and social. Yet, a segment of the general public has the
impression that people with disabilities are better served when they are with other people with similar
disabilities. This faulty notion persists, in part, due to the creation of “special” services for people
with disabilities and by not adequately representing or connecting people with disabilities to the
formal and informal social structures.
In a customer-driven approach, the customers of supported employment services work with
service providers in the marketing of the employment service. Developing a marketing approach and
materials with the customers of the service will help to ensure that people with disabilities are
represented in a positive manner to the business community. In addition, the employment specialist
needs to actively assist customers in developing networks that are based on his or her desires, wants
and, needs. Too often, employment specialists have personally provided critical employment job
supports rather than taking additional time to find a family, friend, or community source for the same
support.
the initial time that a direct service provider spends with the customer to assist with the identification
of career goals. High quality service providers must be skilled in working closely with their
customers to develop strategies for marketing their service, establishing a rapport with the business
community, interviewing employers, and conducting in-depth job analysis of specific employment
settings. Completing this process will yield an extensive amount of information for the customer
to determine if the wages, benefits, conditions, supports, and corporate culture are sufficient for long
term career development.
Full Community Inclusion. The concept of full community inclusion calls for a vision
of society in which all persons are viewed in terms of their abilities and are welcomed into the
mainstream of community life. The whole notion of community inclusion stresses relationships both
formal and informal, as well as, business and social. Yet, a segment of the general public has the
impression that people with disabilities are better served when they are with other people with similar
disabilities. This faulty notion persists, in part, due to the creation of “special” services for people
with disabilities and by not adequately representing or connecting people with disabilities to the
formal and informal social structures.
In a customer-driven approach, the customers of supported employment services work with
service providers in the marketing of the employment service. Developing a marketing approach and
materials with the customers of the service will help to ensure that people with disabilities are
represented in a positive manner to the business community. In addition, the employment specialist
needs to actively assist customers in developing networks that are based on his or her desires, wants
and, needs. Too often, employment specialists have personally provided critical employment job
supports rather than taking additional time to find a family, friend, or community source for the same
support.
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