http://www.worksupport.com
There are nine best practices that are encompassed in this approach to supported jobs employment.
Central to the concept is the idea that the customer is in control of the process. The role of the
employment specialist is to assist the customer in reaching his or her career goals. The best practices
form the foundation for the customer-driven approach to supported employment. High quality
supported employment service providers will incorporate these practices into their daily activities of
implementing supported employment services.
BEST PRACTICES IN A
CUSTOMER-DRIVEN APPROACH
TO SUPPORTED EMPLOYMENT
1. Choice
2. Control
3. Careers
4. Full Inclusion
5. Long term Supports
6. Community & Business Supports
7. Total Quality Management
8. Assistive Technology
9. Person-Centered Planning
Choice. The opportunity to make choices concerning employment, living arrangements, and
recreation has been limited or nonexistent for many individuals with disabilities. It has become
increasingly evident that the powerlessness and lack of direction frequently felt by people with
disabilities are related to the attitudes and practices of service providers, care givers, funding
agencies, and society in general rather than any true limitation as a result of an individual’s disability.
For example, some individuals have never had an opportunity to make choices. Decision-making
skills have not been taught or encouraged, or adequate information about alternatives has not been
available. Many people with disabilities have voiced their concerns that all too frequently decisions
are made by professionals who feel that they know best and that self-assertion is often ignored,under-estimated, or seen as a “challenging behavior.”
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